Senior Business Analyst

Job description: Job duties and responsibilities

-        Ability to effectively interact with associates and clients at all levels and also to manage multiple activities, simultaneously, and achieving excellent results.

-        Analytical and logical thinking to make decisions and solve problems in any situation.

-        Gathering requirements from clients, developing business requirements documents and creating use cases.

-        Manage and communicate between team and customer of multiple projects.

-        Developing the business process mapping, workflow, process flow and high-level diagrams.

-        Preparing the specification document to support team’s requirements.

-        Software Testing, developing test plans and test cases and for assisting with resolving important testing related issues.

-        Coordinating with key stakeholders on test script preparation, UAT, training and go live readiness checking.

-        Preparing and monitoring project plan, key deliverables.

-        Improving services, process and customer experience to meet customers’ needs and satisfaction.

-        Collaborate with the other teams, e.g. Development/Application Team during the project and after go-live support.

Job specification:

-        Bachelor or Master Degree in IT, Computer Science, Computer Engineer, MIS, Marketing or other related fields

-        At least 5 years experience in business analyst, program/project management, or other related fields in Telecom or banking business. IT or product marketing background is preferable

-        High level of creativity, strong communication skill, excellent prioritization

-        Program/Project management skill

-        Driving your own car and able to work outside Bangkok.

-        Good communication / negotiation / influencing skill

-        Performance tracking and monitoring skill

-        Problem solving and decision-making skill

-        Strong interpersonal skill and willing to work in team

-        Excellent verbal and written skills both in Thai and English

Self-motivated and positive